Maple Leaf Foods Essay Example for Free

Maple Leaf Foods Essay In the summer of 2008 there was a widespread outbreak of listeriosis linked to deli meats produced in a Maple Leaf Foods, Inc. (Maple Leaf) plant in Toronto, Canada. The outbreak claimed over 20 lives and sickened hundreds. This reaction paper will take a deeper look at the crisis, analyze the company’s response, and address ethical issues related to the case such as responsibility, honesty, and transparency. Similar cases involving recalls made by Menu Foods, Tylenol and Mattel will be discussed as a contrast. Listeriosis is an infection caused by the bacterium Listeria monocytogenes. Listeria is a common bacterium found in all sorts of food plants but is dangerous at high levels, especially for adults over fifty, pregnant women, newborns, and people with a weakened immune system. The listeria at Maple Leaf was found in two of its industrial sized slicers. The experts believe it was buried deep inside the machines where it couldn’t be cleaned during sanitation. Hospitals and retirement homes were providing the contaminated Maple Leaf meats to their patients and residents respectively. Seniors, vulnerable to the bacteria, became ill and some eventually died. Michael McCain, Maple Leaf’s CEO, offered a sincere apology immediately after the officials confirmed the link between the outbreak and Maple Leaf products. He described the crises as â€Å"the toughest situation we’ve faced in the 100 years of this company’s history.† He then, as a precaution, expanded the recall to include all 220 products produced at the Toronto plant. The costs were estimated at $20 million. So who was responsible? Obviously, the listeria was linked back to Maple Leaf, but what about the regulators? Shouldn’t they have set more stringent policies to prevent such occurrences? Or maybe situations like this can’t be avoided since listeria can’t be fully eliminated from food plants like Maple Leafs. Maybe the hospitals or retirement homes should be more careful with the food they provide to people with weak immune systems. Some of the points given might be stretching it but they are valid arguments, nevertheless. Maple Leaf had a choice to make; it could have tried to defend itself and divert responsibility by pointing fingers or it could have taken responsibility. Mr. McCain made the choice to take full responsibility. â€Å"We had a breach, and we took accountability† he says in an interview with Maclean’s magazine. He expanded the recall to include all 220 products produced at the plant, which cost an estimated $20 million. He committed to implementing safety standards that are amongst the most conservative in the world. Finally, he decided to handle lawsuits as promptly as possible by giving people what they wanted for the most part. The decisions that Mr. McCain made seem to be costly ones, at least in the short run. It can be argued that Maple Leaf, being a public company, has an obligation to maximize shareholder first and foremost. Increased costs could negatively impact shareholder value. So did Mr. McCain make the right choice? To answer this question we use Menu Foods, Tylenol, and Mattel as examples and summarize using Tucker’s five questions. In March 2007, Menu Foods, a manufacturer of over 90 brands of dog and cat food, recalled 60 million cans of pet food after it was discovered that the pet food contained wheat gluten tainted with melamine and cyanuric acid. The combination of the chemicals caused kidney failure and death in some cases. The source of the toxic chemical was traced back to Chinese pet food manufacturer, ChemNutra. The company did not handle the recall in a timely manner and it failed to assume full responsibility. Rather the CEO tried to portray the company as a victim. Ultimately, the recall cost Menu Foods an estimated $53.8 million and the company faced multiple lawsuits. The company’s stock price fell as much as 91% within a year of the recall and was eventually purchased by Simmons Pet Food in August 2010. In 1982, several people died as a result of taking Tylenol, which was contaminated with cyanide. After investigation it was discovered that the Tylenol were tampered with. Johnson and Johnson, the parent company, recalled all 31 million bottles and created a tamper-proof bottle. The recall and the new bottle design cost Johnson and Johnson over $100 million. It was a costly move for the company in the short-run but it was a smart and ethical strategy in the long-run as it helped rebuild costumer confidence in the company’s products. Similarly in August 2007, Mattel recalled 20 million Chinese manufactured toys that had potentially toxic lead paint and magnets that could be dislodged. Mattel’s CEO took personal responsibility and the company aggressively notified the public about the recall. Mattel handled the recall quite well and was able to maintain a good brand reputation. From the three examples provided above, the observation can be made that consumers react much more favourably to companies that take full responsibility when they make a mistake, work quickly to resolve the problem, compensate those affected fairly, and act in an honest and transparent manner. Tylenol and Mattel might have made costly decisions in the short run but were able to restore customer confidence and improve shareholder value in the long run. Tucker’s five questions is a useful way to assess Mr. McCain’s decision to take full responsibility and take costly measures to improve the safety program of Maple Leaf. First, was the decision profitable? In the short run no, but in the long run yes the decision was profitable as sales levels were maintained. Two, was it legal? Yes. Three, was it fair? Yes, for the most part it was fair. The people that lost family members will not get them back, but impacted individuals were compensated as fairly as possible. Furthermore, the consumers and shareholders were communicated to in an honest, genuine, and transparent manner. The fourth question asks, was it right? Yes, the right thing to do in a sensitive situation like this was to admit to the mistake and act in the most virtuous way possible to correct the wrong. The final question asks, was it sustainable? Maple leaf committed to making its safety standards among the most conservative in the world. This commitment was a long-term decision that has helped foster a culture of high standards that will enhance sustainability in the long run. In conclusion, Mr. McCain’s decision to take full responsibility and act in an honest and transparent manner was the right and ethical decision to make. He was able to restore customer confidence in the company and increase shareholder value in the long run.

The Scientific Revolution Essay -- essays research papers

During the Scientific Revolution scientists such as Galileo, Copernicus, Descartes and Bacon wrestled with questions about God, human aptitude, and the possibilities of understanding the world. Eventually, the implications of the new scientific findings began to affect the way people thought and behaved throughout Europe. Society began to question the authority of traditional knowledge about the universe. This in turn, allowed them to question traditional views of the state and social order. No longer was the world constructed as the somewhat simple Ptolemaic Model suggested. The Earth for the first time became explicable and was no longer the center of the universe. Many beliefs that had been held for hundreds of years now proved to be false. In addition to this, the Roman Catholic Church, which had always clarified the movements of the universe with the divine power of God, was now questioned by many. The Roman Catholic Church was naturally set as an opponent of the Scientific Revo lution, not so much because of opposition to new ideas but instead because the new information contradicted the model of the world the church had created. Fortunately the revolution did not happen overnight but moderately over a 150-year period. Nicolaus Copernicus was one of the first astronomers to question the single worldview that the Christian faith supported. Though it was in the later years of his life that the he published On the Revolutions of Heavenly Spheres, the question was now raised as to the correctness of the mechanics of the world. In his writings, Copernicus was not able to accurately describe the revolutions of the Earth, Sun and Stars, but he was the first man to use mathematics and observation in order to create a more accurate picture of the universe. However, in order to conform to the Roman Catholic Church, Copernicus expressed himself carefully. Copernicus states,   Ã‚  Ã‚  Ã‚  Ã‚  I may well presume, most Holy Father, that certain people,   Ã‚  Ã‚  Ã‚  Ã‚  as soon as they hear that in this book about the Revolutions   Ã‚  Ã‚  Ã‚  Ã‚  of the Spheres of the Universe I ascribe movement to the earthly   Ã‚  Ã‚  Ã‚  Ã‚  globe, will cry out that, holding such views, I should at once be   Ã‚  Ã‚  Ã‚  Ã‚  hissed off the stage†¦ (Aspects of Western Civilization 41) Through this statement, Cop... ...leo had attempted to complete. With his information the model of the universe had been at last completed. The Bible and God were no longer needed to explain the mysterious connection of the planets and stars. Newton did not receive the same resistance from the church perhaps because his finding where towards the end of the Scientific Revolution. The Roman Catholic Church could no longer refute the finding of science and submitted. The advances in science over the 150-year period served to crush superstitions and magical believes that people had fathomed to explain the world. Copernicus began the revolution with his finding on the Earth, planets and stars. Galileo went further to connect the world. This came to him at great cost. Bacon and Newton meet less resistance from the Church, possibly due to their approach. In the end science proved to have the final say in the matter, not so much as to discredit the church but rather to dictate there place in the world of science. Religion is based on faith; it always has been, during the Scientific Revolution the church had extended their grip into science. In the end they remain separate, leaving each individual to decide on their own.

Online reservation and billing

1. Project RationaleComputer today is a vital tool for the management of information within the organization. Today, most of the hotels and resorts provide goods and services using computer system. It helps to perform task in an easy way with less time consumed. Some companies become fully automated while others strive for the similar setting. Today, many systems have used an automation process like using computer system, due to the efficient and accuracy. Hotel Reservation System with Billing System and automated SMS is proposed to help the company to reduce some common problems that exist. This system will help the establishment as regards to their online reservation system. The main function of the proposed online reservation system is to help the company to promote, advertise and easy booking for the guest, will also make their operation efficient and effective.The proponents conduct a study towards the topic because we noticed some of the hotels and resorts are using online hote l reservation system while the Cliffside Resort is still using manual reservation. Therefore, the proponents aim to find out how to increase the number of customer using computerize online reservation and with billing system and automated SMS. The hotel reservation system will provide service to online customers, travel agents, and an administrator.Online customers and travel agents can make searches, reservations and cancel an existing reservation on the hotel reservation’s web site. It helps the customer to reserve rooms through the internet, see the available rooms; the rates of it and at the same time the system will automatically total the rate of the reserved room. Administrator can add/update the hotel and the room information approve/disapprove a new travel agent’s account application and generate a monthly occupancy rate report for the hotel. The online reservation system with billing system aims to simplify the manual reservation faster and accurate.The study aims to develop a computerized operation at Cliffside Resort to improve efficiency of its daily business transactions thus, enhancing the quality of service for its guests. This chapter will cover the background of the company and the problems that confront the company in relation to operations.2. Project Description2.1 Statement of the Problem2.1.1 General ProblemHotel customers choose important considerations in choosing a place to stay like location, price/value and service. These are very important because these are the primary basis of a customer to be attracted in that business. Since the researchers found out that manual procedure are still used in processing their billing and reservation transactions, it greatly affects their customer’s need.2.1.2 Specific Problem2.1.2.1 Difficulty in location of guest files: due to the large number of guests’ files, location of guest files during checking in, updating of daily expenditures, receipt generation and checking out is extremely difficult for the hotel employees.2.1.2.2 Large storage space: the physical files occupy too much space of about two rooms full of storage cabinets. This occupies the hotel’s space that could have otherwise been used for income generation by the hotel.2.1.2.3 Human and computational errors: many errors enabled by the present system, which is the manual system, due to tedious computations required during data processing cost the hotel management heavily.2.1.2.4 The hotel billing statement doesn’t provide specific or detailed information regarding on customer’s payment or charges.2.1.2.5 Complains from guests: due to poor management of documents encouraged by the manual system, several cases were reported where guests complained of overcharging, charging of services not used by the guests.2.1.2.6 Poor communication: due to poor communication between the departments, guests are often served with services they didn’t order.2.1.2.7 Difficulty in data analysis: The accountants usually found it difficult to analyze the guests’ data during generation of expenditure bills due to missing of some records.2.1.2.8 Inefficient monitoring of room’s availability.3. Proposed Project Research3.1.1 General ObjectivesOur goal is to provide software system that helps Cliffside Resort to increase revenue because it saves processing time and helps to provide better management for room reservation booking system. To create a Webpage Development Information System of the hotel; to provide a secured database storage for the hotel information; for fast and accurate processing in promoting Hotel Web Information Development System; and to provide a communication of the guest through Internet.3.1.2 Specific ObjectivesThe study aims to develop and improve the existing manual reservation system of Cliffside Resort. The study intends to carry out the following specific objectives:3.1.2.1 To enable online booking via the internet.3.1.2.2 To enable automated data entry methods.3.1.2.3 Ensure efficient and reliable communication within the hotel.3.1.2.4 To be able to add and update the admin users, rooms, and services that is only accessible by the administrator.3.1.2.5 To be able to display the entire guest in terms of information.3.1.2.6 To be able to provide an easiness of reservation for online and walk-in guests.3.1.2.7 To be able to impart accuracy in terms of allowing the system in terms of adding of guests, viewing of the available room and adding of bills.3.1.2.8 To be able to generate cash-in report by month that is only accessible by the administrator.3.1.2.9 Enforce security measures to avoid unauthorized access to guest records.3.1.2.10 Enable fast and easy retrieval of guest records and data for fast reference activities.

Mike Pence Bio - Vice President Under Donald Trump

Mike Pence is a  former congressman  and  governor of Indiana  who was chosen by Republican presidential nominee Donald Trump to be his running mate in the 2016 election. Both Trump and Pence were elected. Pence is described as a conservatives conservative and was seen as a safe pick for the often erratic and mercurial reality-television star.   Trump announced his choice of a running mate in typical Trump fashion, by posting the news on Twitter. He tweeted: I am pleased to announce that I have chosen Governor Mike Pence as my Vice Presidential running mate.   Pence later tweeted:  Honored to join realDonaldTrump and work to make America great again. In announcing Pence as his running make, Trump sought to cast the Republican ticket as the law and order candidates. Trump and Pence sought to contrast themselves with Democratic presidential nominee Hillary Clinton, whose use of a personal email server drew fire from the FBI and involvement in numerous other scandals earned her the nickname crooked Hillary. Trump made the announcement on July 15, 2016, just three days before the start of that years  Republican National Convention in Cleveland, Ohio. Trumps timing was typical in modern presidential politics. The  party nominees often announce their choice of running mates in the days and weeks leading up to the nominating conventions. Only twice have they  waited until the conventions. What a difference  between crooked Hillary Clinton and Mike Pence ... Hes a  solid, solid person, Trump said in introducing Pence. Trump described Pence as my partner in this campaign. Reaction to  Trumps Choice of Running Mate Trumps selection of Pence as a running mate was seen as both a safe pick and one that could come with potential pitfalls. Trump will benefit from Pences solid conservative credentials, particularly when it comes to social issues such as abortion and gay rights. Pence is an outspoken opponent of abortion rights and fierce defender of religious freedom. He came under fire in 2015 for signing a law that many believed would have allowed Indiana business owners to deny service to gays and lesbians on religious grounds. Having Pence on the Republican ticket could win votes from religious conservatives who are not convinced Trump has the same convictions. Trump, who was registered as a Democrat for more than eight years in the 2000s, has remained relatively silent on social issues such as abortion and gay rights. Pences aversion to the in-your-face style politicking  could also complement Trumps more abrasive style of campaigning. Trump is unpredictable, forceful and, at times, impolite. Pence is predictable, some might say to a fault. Pence does not shy from a fight, but forceful is not a word that is used often to describe him. Pence is Midwestern polite,  Andrew Downs, director of the Mike Downs Center for Indiana Politics at Indiana University-Purdue University Fort Wayne, wrote in The Washington Post. On the downside: Pence is seen as somewhat ... bland. Boring. Too conventional. Hes also  Ã¢â‚¬â€ again  Ã¢â‚¬â€ socially conservative. Very socially conservative. And that, some pundits believe, could turn off moderate Republicans and independent voters. â€Å"Mike sees himself as a champion of a very culturally conservative set of values that represent small-town Middle America,†Ã‚  Leslie Lenkowsky, a former professor at Indiana University, told The New York Times.  Ã¢â‚¬Å"He sees his role as protecting them.† Other Potential Running Mates Pence was among three people Trump was seriously considering for the vice presidency. The other two were New Jersey Gov. Chris Christie and former House Speaker Newt Gingrich.  Pence, Christie and Gingrich were on Trumps final short list of potential running mates.   Trump claimed Pence was his first choice all during the vetting process. At least one published report indicated, however, indicated that Trump had sought to reverse course after the news media began reporting he had chosen the Indiana governor. Trump denied those reports. Indiana Gov. Mike Pence was my first choice, Trump said. The Clinton campaign, however, seized on claims Trump was waffling over his running mate. It released an ad with the line:  Donald Trump. Always divisive. Not so decisive. Pences Political Career Pence served 12 years in the House of Representatives as the congressman from Indianas 2nd and 6th Congressional Districts. He was later elected governor of Indiana and was serving his first four-year term when Trump asked him to join the 2016 presidential ticket. Heres a summary of Pences political career: 1986: Ran unsuccessfully for the House of Representatives.1988:  Ran unsuccessfully for the House of Representatives.2000: Won election to Indianas 2nd Congressional District seat.2002: Won re-election to the seat, which was renumbered the 6th Congressional District. He also won re-election to two-year terms in 2004, 2006, 2008 and 2010.  2012: Won the Indiana governor election and took office in January 2013.2016: Chosen as Trumps vice presidential nominee. Pence held two prominent leadership posts in the House: chairman of the Republican Study Committee and chairman of the House Republican Conference.   3 Major Pence  Controversies One of the most high-profile controversies surrounding Pence came during his tenure as governor of Indiana. The Periods for Pence movement was launched after Pence signed a strict anti-abortion law that banned women from getting the procedure if their motivation was to prevent the birth of a disabled child. â€Å"I believe that a society can be judged by how it deals with its most vulnerable—the aged, the infirm, the disabled and the unborn, Pence said after signing the law in March 2016.  The law, he said, will ensure the dignified final treatment of the unborn and prohibits abortions that are based only on the unborn childs sex, race, color, national origin, ancestry, or disability, including Down syndrome.   The Periods for Pence movement protest the law, saying it treats women like children and is too intrusive. One provision of the law requires any  miscarried fetus to be  interred or cremated by a facility having possession of the remains. On Facebook, the Periods for Pence movement mocked the provision  and urged women to flood the governors office with calls. Fertilized eggs can be expelled during a womans period without a woman even knowing that she might have had the potential blastocyst in her. Therefore, any period could potentially be a miscarriage without knowledge. I would certainly hate for any of my fellow Hoosier women to be at risk of penalty if they do not properly dispose of this or report it. Just to cover our bases, perhaps we should make sure to contact Governor Pences office to report our periods. We wouldnt want him thinking that THOUSANDS OF HOOSIER WOMEN A DAY are trying to hide anything, would we?Lets make our bodies Mikes business for real, if this is how he wants it. Another major controversy was Pences signing of the  Religious Freedom Restoration Act in 2015, which came under fire across the United States from critics who contended it allowed business owners to refuse service to gays and lesbians based on their religious beliefs. Pence later signed a revised version of the law  that stripped out the controversial provisions and said there had been misunderstanding about the original versions.  This law has become a subject of great misunderstanding and controversy across our state and nation. However we got here, we are where we are, and it is important that our state take action to address the concerns that have been raised and move forward.†Ã‚   Early in Pences political career, he was embarrassed when it was discovered he used nearly $13,000 in  donations to his 1990 congressional campaign to pay the mortgage on his house, as well as cover other personal expenses including his credit card bill, car payments and groceries. While not illegal at the time, Pences personal use of political donations cost him the election that year. He apologized to voters and described his behavior as  Ã¢â‚¬Å"an exercise in naivete.† Professional Career Pence, like many members of Congress and governors, is an attorney by trade.  He also hosted a conservative talk radio show in the 1990s called the  The Mike Pence Show, once  describing himself as Rush Limbaugh on decaf.   Faith Pence once considered entering the priesthood, according to The New York Times.  He has described himself as an evangelical Catholic. He has also said he is â€Å"a Christian, a conservative and a Republican, in that order.† Education Pence graduated with a bachelors degree in history  from  Hanover College in  Hanover, Indiana, in 1981. A college profile of Pence says he  served as president of United Campus Ministries Board and on the staff of the student newspaper, The Triangle. He would be the second Hanover College graduate to be vice president. The first was 1841 graduate  Thomas Hendricks, who was vice president  under Grover Cleveland. Pence earned a law degree from Indiana Universitys  Robert H. McKinney School of Law in  Indianapolis in 1986. He graduated from  Columbus North High School in Columbus, Indiana. Personal Life Pence was born  in Columbus, Bartholomew County, Indiana, on June 7, 1959. His father was the manager of a gas station in town.   He is married to Karen Pence. The couple got married in 1985 and have three children:  Michael, Charlotte and Audrey.